Orders and Shipping

The expedition, with the material available, is processed within 24 hours following the order from the first working day following the date the order.
Shipping’s Costs are calculated automatically by the system and is in the area feature (Italy, Calabria / Sicily, Sardinia, World) where the goods you want to be sent
Frasma S.r.l., which owns the site www.kartradiators.com, send after the conclusion of the order, an e-mail confirming receipt of the order. The consumer is invited to print the e-mail and to store it.

When shipped, the customer will receive a shipment containing detailed information for tracking of the package. In case of non-receipt, the consumer is asked to contact Frasma S.r.l.
As a rule, the orders are prepared and shipped within the next 24 hours by the order (Monday to Friday); from that moment, the courier will deliver the order within 48-72 hours (Monday to Friday) throughout Italy.

To facilitate delivery, please enter a destination address where the recipient is present every day, for at least half a day.
In the event that the carrier is unable to effect delivery to the address (see absent), after two failed attempts, will leave a notice of attempted delivery with the indications of the address to contact to arrange the delivery.

Frasma S.r.l. will do everything it can to deliver the products to the customer within the specified deadlines.

In case of receipt of a breaking or damaged package, it is very important that the customer sign subject upon collection, to enable us to submit notification to the courier iand open any practical: if the customer fails to make this procedure, Frasma S.r.l. will not be in any way responsible for any possible damage to the goods.

The customer is also asked to contact Frasma S.r.l., by sending an e-mail to ordini@frasma.it, both in case of delivery delay or to report any malfunction detected; Frasma S.r.l. will provide to the customer all the necessary support to correct the problem.